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	<title>Richard Bryan Attorney, P.C.</title>
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	<link>http://rickbryan.com</link>
	<description>Handling Probate and Administration of decedent&#039;s estates, including Guardianship and Medicaid Matters for New York City residents</description>
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		<title>HSBC Refuses to Sell Securities</title>
		<link>http://rickbryan.com/?p=636</link>
		<comments>http://rickbryan.com/?p=636#comments</comments>
		<pubDate>Fri, 03 May 2013 15:13:07 +0000</pubDate>
		<dc:creator>RickBryan</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://rickbryan.com/?p=636</guid>
		<description><![CDATA[A new client called yesterday with an unusual request: come with me to HSBC bank while I sell my bonds.  Come again?  I don&#8217;t get it.  According to the client, he had called his local HSBC branch several times trying to sell his bond portfolio, and his request was refused for one reason or another.  [...]]]></description>
				<content:encoded><![CDATA[<p>A new client called yesterday with an unusual request: come with me to HSBC bank while I sell my bonds.  Come again?  I don&#8217;t get it.  According to the client, he had called his local HSBC branch several times trying to sell his bond portfolio, and his request was refused for one reason or another.  So he wanted to hire me to come with him to the branch, to ensure he was able to liquidate his portfolio.</p>
<p>Sure enough, when got to the branch, the broker just about refused to honor the client&#8217;s wishes, on the grounds that &#8220;this is such a bad investment decision, I&#8217;m not sure you&#8217;re competent.&#8221;  Further, the broker explained to both of us how bond interest was accrued and paid, and unless she was satisfied the client understood the mechanics of the bond interest computation, under no circumstances was she going to process the sell order.  Amazing, but true.  I wonder if this same test was given when the client purchased his bonds in the first place.</p>
<p>Granted, the client was pulling out over $400,000 from the bank, so I can understand how and why the broker would want to keep the money in house. Nevertheless, I now understood why the client wanted a lawyer to come with him during the transaction.</p>
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		<title>Undue Influence?</title>
		<link>http://rickbryan.com/?p=605</link>
		<comments>http://rickbryan.com/?p=605#comments</comments>
		<pubDate>Sat, 08 Dec 2012 23:36:19 +0000</pubDate>
		<dc:creator>RickBryan</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://rickbryan.com/?p=605</guid>
		<description><![CDATA[The Surrogate&#8217;s Court here in New York County recently had an opportunity to review the law surrounding due execution of a decedent&#8217;s last will and testament. In the probate proceeding of the estate of Sarah Gross, decided on December 7, 2011 by Surrogate Nora S. Anderson, Surrogate Anderson went through a detailed analysis of the [...]]]></description>
				<content:encoded><![CDATA[<p><a href="http://rickbryan.com/?attachment_id=629" rel="attachment wp-att-629"><img class="alignleft size-full wp-image-629" alt="dementia" src="http://rickbryan.com/wp-content/uploads/2012/12/dementia.jpg" width="400" height="300" /></a>The Surrogate&#8217;s Court here in New York County recently had an opportunity to review the law surrounding due execution of a decedent&#8217;s last will and testament. In the probate proceeding of the estate of Sarah Gross, decided on December 7, 2011 by Surrogate Nora S. Anderson, Surrogate Anderson went through a detailed analysis of the factors the court typically considers when weighing the validity of a decedent&#8217;s purported last will and testament. Those factors are 1) whether the testator had testamentary capacity at the time of the making of the will; 2) whether the rules as to &#8216;due execution&#8217; of the will were followed, and 3) whether the testator was the object of undue influence or fraud at the time the will was made.</p>
<p>To some extent, reading between the lines of the court&#8217;s opinion leads a reader to conclude the objectant to the will: the person who objects to the decedent&#8217;s last will and testament being admitted to probate, had no real basis for objecting, but was doing so, most likely, to force the will&#8217;s executor to pay off the objectant. On the other hand, in this case the testator, Sarah Gross, left her estate to one of her three children: her daughter Doris. And who were the witnesses to to the will? Doris&#8217; children! So it&#8217;s not entirely clear that there were no grounds to object to the will being probated; however, the fact that the will was drafted 17 years (!) before the decedent died is pretty clear evidence as to the testator&#8217;s intentions.</p>
<p>An interesting sidenote is that one of the objections stated that the testator was under &#8220;mistaken belief&#8221; at the time the will was executed. Unfortunately (or fortunately, as the case may be), the objectants did not articulate for the court what this &#8216;mistaken belief&#8217; might have been, and therefore the court combined this objection with the other objections.</p>
<p>As to &#8220;testamentary capacity,&#8221; the law in New York is that a testator must be compentent to make a will: that she understood the nature and extent of her property, the &#8220;natural objects of her bounty,&#8221; and the provisions of the will itself (citing the case of Matter of Kumstar, 66 NY2d 691 (1985)). The statutory authority supporting this aspect of &#8216;testamentary capacity&#8217; is New York Estates, Powers and Trusts Law (EPTL) section 3-1.1 (&#8220;Every person eighteen years of age or over, of sound mind and memory, may by will dispose of real and personal property and exercise a power to appoint such property.&#8221;)</p>
<p>The initial burden of proving the testator/decedent had &#8216;testamentary capacity&#8217; falls on the person offering the will for probate. Typically in New York, when a will is executed (signed) by the testator and witnesses, the witnesses also sign a separate piece of paper called an &#8220;Affidavit of Attesting Witness.&#8221; This Affidavit, which is notarized, basically says that in the opinion of the witnesses, the testator was of sound mind and memory when she signed the will, was under no undue influence as far as the witnesses could tell, and that the formalities of due execution were followed. These Affidavits are typically stapled to the original will, and when the will is later on, at death, submitted for probate, these Affidavits serve to meet the executor&#8217;s burden of proving the will is valid. For this reason, the burden of proving that the will is not valid shifts to the person making the objection.</p>
<p>In this case, the objectants claimed only that their mother was &#8220;confused&#8221; at the time she signed her will, but could offer no medical evidence supporting this assertion, nor any other detailed reasoning to support the claim that their mother was &#8216;confused&#8217;. In fact, the objectants themselves admitted that for fourteen years after the will was signed, their mother continued working, and lived by herself and managed her own personal needs and financial affairs. The court therefore dismissed this objection as to the decedent lacking testamentary capacity.</p>
<p>Then, the court turned to the issues and objections as to &#8220;due execution&#8221; of the will, and whether the testator was under &#8220;undue influence and fraud.&#8221;</p>
<p>The only &#8220;evidence&#8221; offered by the objectants was the the attorney did not recall certain aspects of the will signing ceremoney, which had been held 18 years prior to the hearing. Surrogate Anderson dismissed the objectants&#8217; claims on this point as without merit.</p>
<p>A more thorough discussion was had regarding the issues of &#8220;undue influence&#8221; and &#8220;fraud,&#8221; which the court points out are similar, but legally distinct grounds for objecting to a will. The law is that in order to support a claim of &#8216;undue influence&#8217;, the person who is alleged to be exerting this undue influence over the testator must be in some type of &#8220;confidential relationship&#8221; with the testator. This confidenential relationship can be a legally recognized relationship, such as between and attorney and client, for example, or a practical &#8220;confidential relationship,&#8221; as when, for example, the testator is dependent upon or subject to the control of another person. A parent favoring one child over another does not imply a confidential relationship such that undue influence can be claimed.</p>
<p>In the end, Surrogate Anderson dismissed the objections, and admitted with will of Sarah Gross to probate.</p>
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		<title>Power of Attorney</title>
		<link>http://rickbryan.com/?p=596</link>
		<comments>http://rickbryan.com/?p=596#comments</comments>
		<pubDate>Tue, 27 Nov 2012 00:48:17 +0000</pubDate>
		<dc:creator>RickBryan</dc:creator>
				<category><![CDATA[Featured]]></category>

		<guid isPermaLink="false">http://rickbryan.com/?p=596</guid>
		<description><![CDATA[A Power of Attorney is one of the most useful and essential tools used in estate planning and many other areas of the law. In New York, the Power of Attorney and related laws are set forth in the General Obligations Law, Article 5, Title 15. What is a Power of Attorney, exactly? A Power [...]]]></description>
				<content:encoded><![CDATA[<p><a href="http://rickbryan.com/?attachment_id=627" rel="attachment wp-att-627"><img class="alignleft size-full wp-image-627" alt="poa" src="http://rickbryan.com/wp-content/uploads/2012/11/poa.jpg" width="400" height="374" /></a>A Power of Attorney is one of the most useful and essential tools used in estate planning and many other areas of the law. In New York, the Power of Attorney and related laws are set forth in the General Obligations Law, Article 5, Title 15. What is a Power of Attorney, exactly? A Power of Attorney is a legal document wherein one person, known as the &#8216;principal&#8217;, appoints another person, known as the &#8216;agent&#8217;, to act (e.g., sign documents) on behalf of the principal with respect to financial and similar matters. An agent cannot use a Power of Attorney to vote, for example, on behalf of the principal, and there are dozens of other acts which an agent cannot do on behalf of his or her principal. However, the acts and authority given to an agent are typically broad, and cover almost all types of financial transactions, including banking and insurance transactions, real estate transactions; transactions with respect to personal property, or securities accounts. The list of powers normally given to the agent are extremely broad.</p>
<p>On the other hand, quite frequently people also find that the Power of Attorney is not worth the paper it&#8217;s printed on.  What does that mean? It means that the Power of Attorney is only effective if the person or financial institution to whom the agent is showing the document accepts it.  Many times, if the agent simply walks into the principal&#8217;s bank with a Power of Attorney and tries to make a transaction, the bank will send them right back out the door.  Banks and securities firms always want their own custom Power of Attorney forms to be completed.  Although this violates New York law, the only recourse for the agent is to hire an attorney and file an Order to Show Cause to force the bank or financial institution to accept the principal&#8217;s Power of Attorney.</p>
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		<title>Section 7520 Rates</title>
		<link>http://rickbryan.com/?p=513</link>
		<comments>http://rickbryan.com/?p=513#comments</comments>
		<pubDate>Sat, 03 Mar 2012 22:34:59 +0000</pubDate>
		<dc:creator>RickBryan</dc:creator>
				<category><![CDATA[Estate Planning]]></category>

		<guid isPermaLink="false">http://rickbryan.com/?p=513</guid>
		<description><![CDATA[A nice, moderately detailed estate plan came my way this week, and while preparing to wrap my mind around possible solutions to meet the client&#8217;s needs, I needed to revisit the IRC Section 7520 rates. At the same time, I figured I may as well see how Microsoft has change some features in Excel 2010. [...]]]></description>
				<content:encoded><![CDATA[<h1>A nice, moderately detailed estate plan came my way this week, and while preparing to wrap my mind around possible solutions to meet the client&#8217;s needs, I needed to revisit the IRC Section 7520 rates. At the same time, I figured I may as well see how Microsoft has change some features in Excel 2010. The result is this chart:</h1>
<p><a href="http://rickbryan.com/wp-content/uploads/2012/03/Sec7520Table2.pdf">Sec7520Table</a></p>
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		<title>Admitted to CT Bar on June 27, 2011</title>
		<link>http://rickbryan.com/?p=506</link>
		<comments>http://rickbryan.com/?p=506#comments</comments>
		<pubDate>Tue, 09 Aug 2011 20:26:13 +0000</pubDate>
		<dc:creator>RickBryan</dc:creator>
				<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://rickbryan.com/?p=506</guid>
		<description><![CDATA[I&#8217;ve now been admitted to practice law in the State of Connecticut for about six weeks. Due to the harsh winter storms which caused havoc for everyone, and including a failed well water pump and subsequent shoddy repair work, etc etc., and of course due to managing my cases, and procrastination, I had only a [...]]]></description>
				<content:encoded><![CDATA[<p>I&#8217;ve now been admitted to practice law in the State of Connecticut for about six weeks.  Due to the harsh winter storms which caused havoc for everyone, and including a failed well water pump and subsequent shoddy repair work, etc etc., and of course due to managing my cases, and procrastination, I had only a long weekend to study for the bar exam.  So I never expected to pass, and was resigned to using the February 2011 exam to warm up for the July 2011 exam.  Not such a big deal; I&#8217;m already admitted and well established in New York. Lo and behold, I recalled enough from my 1995 bar exam preparation, which was intense, so that along with listening to most of the lectures on tape for three days straight, I was able to get a passing score.  So now I&#8217;m weighing various options as to getting up and running in CT.  Most obviously will be handling estate planning matters for dual NY/CT residents.  But we&#8217;ll see.  My CT bar identification number (Juris Number) is 432366.  I&#8217;ll keep you posted.</p>
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		<title>Same-Sex Marriage a Reality in New York</title>
		<link>http://rickbryan.com/?p=500</link>
		<comments>http://rickbryan.com/?p=500#comments</comments>
		<pubDate>Mon, 01 Aug 2011 20:59:09 +0000</pubDate>
		<dc:creator>RickBryan</dc:creator>
				<category><![CDATA[Featured]]></category>
		<category><![CDATA[lgbt]]></category>
		<category><![CDATA[same-sex marriage]]></category>

		<guid isPermaLink="false">http://rickbryan.com/?p=500</guid>
		<description><![CDATA[Now that same-sex marriage in New York is a reality, starting July 24, 2011, lawyers and financial advisers are going to want to take out a sharp pencil and calculator and &#8216;run the numbers&#8217; to see how their same-sex couple clients will be impacted. This Technical Memorandum put out by the New York State Department [...]]]></description>
				<content:encoded><![CDATA[<p><a href="http://rickbryan.com/?attachment_id=588" rel="attachment wp-att-588"><img class="alignleft size-full wp-image-588" alt="Two Brides" src="http://rickbryan.com/wp-content/uploads/2011/08/topics_samesex_395-sfSpan.jpg" width="395" height="259" /></a>Now that same-sex marriage in New York is a reality, starting July 24, 2011, lawyers and financial advisers are going to want to take out a sharp pencil and calculator and &#8216;run the numbers&#8217; to see how their same-sex couple clients will be impacted.</p>
<p>This Technical Memorandum put out by the New York State Department of Taxation and Finance makes it clear that same sex couples MUST use a &#8220;married filing joint&#8221; tax return for income tax purposes, and for the estate tax, the same-sex couple would be treated as married, despite the fact that the marriage is not recognized for federal tax purposes.</p>
<p><a href="http://rickbryan.com/wp-content/uploads/2011/08/TSMmarriageEqualityAct1.pdf">TSMmarriageEqualityAct</a></p>
<p>Which way will this cut? In other words, will the same sex couple pay more or less taxes as a result of being married for state tax purposes, but unmarried for federal tax purposes? And, how will the myriad of tax laws related to married persons play out (e.g., the attribution of stock ownership rules as between married persons)? At this point, it remains unclear, unless and until someone actually runs the numbers and investigates different scenarios.</p>
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		<title>Foreign Bank Accounts</title>
		<link>http://rickbryan.com/?p=487</link>
		<comments>http://rickbryan.com/?p=487#comments</comments>
		<pubDate>Thu, 07 Apr 2011 22:30:58 +0000</pubDate>
		<dc:creator>RickBryan</dc:creator>
				<category><![CDATA[Estate Planning]]></category>

		<guid isPermaLink="false">http://rickbryan.com/?p=487</guid>
		<description><![CDATA[I attended a terrific presentation the other night hosted by the Jewish National Fund at the offices of Alliance Bernstein on 54th Street and 6th Avenue. The topic was &#8220;Consequences of Failing to Report Foreign Accounts.&#8221; The speaker was attorney Bryan Skarlatos, with the law firm of Kostelanetz &#038; Fink, LLP. Attorney Skarlatos spoke for [...]]]></description>
				<content:encoded><![CDATA[<p>I attended a terrific presentation the other night hosted by the Jewish National Fund at the offices of Alliance Bernstein on 54th Street and 6th Avenue.  The topic was &#8220;Consequences of Failing to Report Foreign Accounts.&#8221;  The speaker was attorney Bryan Skarlatos, with the law firm of Kostelanetz &#038; Fink, LLP.  Attorney Skarlatos spoke for about forty minutes regarding some old and new law in this area.  Essentially, there are two prongs to be aware of when it comes to foreign bank accounts: the first involves paying taxes on the interest and dividends; the second involves notifying the Treasury Department of your relationship to the foreign account.  With respect to income taxes, penalties and interest are stiff; however, the penalties for failing to report are outright draconian.  One half of the highest account balance is the amount of the penalty.  Each year!</p>
<p>Interestingly, an audience member asked whether &#8216;offshore variable universal life insurance contracts&#8217; were &#8220;foreign accounts&#8221; for FCAT purposes, and attorney Skarlatos responded, more or less, with a &#8220;yes.&#8221;  I tried speaking with the fellow who asked the question after the presentation, but he disappeared.  Not a lot of people are familiar with &#8216;offshore variable universal life insurance,&#8217; so I was intrigued to find out how this attorney (I presume), was working in this market.</p>
<p>In any event, my thanks to attorney Bryan Skarlatos, the Jewish National Fund, and Alliance Berstein for an enjoyable evening.</p>
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		<title>Damn Yankees and Too Bad Stan</title>
		<link>http://rickbryan.com/?p=490</link>
		<comments>http://rickbryan.com/?p=490#comments</comments>
		<pubDate>Wed, 30 Mar 2011 04:57:19 +0000</pubDate>
		<dc:creator>RickBryan</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://rickbryan.com/?p=490</guid>
		<description><![CDATA[I had to appear on a guardian ad litem matter up in Bronx County Surrogate&#8217;s Court today, and as you know the courthouse is a couple of blocks away from Yankee Stadium, down the Grand Concourse. As much as I reviled the Yanks while growing up in Queens, secretly of course we all jealous of [...]]]></description>
				<content:encoded><![CDATA[<p>I had to appear on a guardian ad litem matter up in Bronx County Surrogate&#8217;s Court today, and as you know the courthouse is a couple of blocks away from Yankee Stadium, down the Grand Concourse.  As much as I reviled the Yanks while growing up in Queens, secretly of course we all jealous of the shear number of pennants flying over their stadium.  Today, both the Mets and Yanks have new stadiums, and while Citi Field is nicer all around, the fact is Yankee retains the monstrous granite stadium inside which you can probably plant the red brick Citi Field.  Their stadium is gigantic and imposing; ours is a nice place to take your family.  Anyway, the old Yankee stadium is completely down now, and while both the old and new stadiums are on 161st Street, the old stadium went from 158th to 161st Street, while the new stadium goes from 161st to 164th.  So all the great sports bars and hangouts on River Street, across from the stadium, are no longer across from the stadium.  Stan&#8217;s Sports Bar was always one of my favorites; crowded with very nearly no where to move, and beer flowing like crazy and spilled all over the floor so you had to move your feet like you were on flypaper.  Now, there&#8217;s some 99 cents value store across from the stadium, and parking garages, and Stan&#8217;s and the other bars and shops are &#8216;the other way&#8217; from the stadium and the subway station.  Not a big deal really; but I bet Stan&#8217;s not happy about it.</p>
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		<title>Dave Ramsey Loses Credibility Big Time</title>
		<link>http://rickbryan.com/?p=480</link>
		<comments>http://rickbryan.com/?p=480#comments</comments>
		<pubDate>Thu, 14 Oct 2010 03:56:47 +0000</pubDate>
		<dc:creator>RickBryan</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://rickbryan.com/?p=480</guid>
		<description><![CDATA[I was greatly disheartened to hear Dave tell his listeners to visit legalzoom.com ("slash Dave Ramsey") to have their estate planning documents prepared online.  What a tremendous, tremendous disservice on Dave Ramsey's part. ]]></description>
				<content:encoded><![CDATA[<p>I don&#8217;t have time to listen often, but when I do Dave Ramsey is one of my favorite financial advisers.  He is not an ultra-hyper personality like Suze Orman, but nevertheless a straight talking (like Suze is, often), tell it like it is adviser who seems to really know what he&#8217;s talking about.  And he makes financial concepts understandable, which is always appreciated. I try to take this approach in my law practice as well.  Unfortunately I was greatly disheartened to hear Dave tell his listeners to visit legalzoom.com (&#8220;slash Dave Ramsey&#8221;) to have their estate planning documents prepared online.  What a tremendous, tremendous disservice on Dave Ramsey&#8217;s part.  In an instant, years of respect which Dave earned in my eyes disappeared.  Dave Ramsey did not bother to qualify his advice in anyway with respect to the limitations of LegalZoom wills.  So in an instant I lost so much respect for Dave.  He&#8217;s nicely parlayed his success into a network of approved Dave Ramsey financial advisers, which is all well and good, but with just as much work he could have added so many attorneys into his system of Dave Ramsey approved advisers.  Terrible Dave, just terrible.</p>
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		<title>Life Insurance as Multi-Level Marketing</title>
		<link>http://rickbryan.com/?p=445</link>
		<comments>http://rickbryan.com/?p=445#comments</comments>
		<pubDate>Fri, 16 Jul 2010 11:39:56 +0000</pubDate>
		<dc:creator>RickBryan</dc:creator>
				<category><![CDATA[Careers Management]]></category>

		<guid isPermaLink="false">http://rickbryan.com/?p=445</guid>
		<description><![CDATA[Its always been part of the life insurance industry model that agency managers were expected to recruit new agents into the business, and train and nurture them for a few years to become Top of the Table producers.  Yes, selling to friends and family was always the way new agents began their careers, in all companies (which is proper and correct, by the way), and that's not so different from how MLM companies pitch to their new recruits.  The difference, of course, is that the income made from selling products is eventually how agents become top producers in the insurance industry, whereas having an enormous 'downstream' line (like a pyramid) is the ultimate goal of a top producer in the MLM industry. ]]></description>
				<content:encoded><![CDATA[<p>Last night I caught an episode of Penn &#038; Teller&#8217;s &#8220;Bullshit&#8221; on HBO where the duo exposed the hoax behind multi-level marketing (MLM) organizations.  A few days earlier I was out with one of my buddies who is an agency sales director (ASD) for one of the big New York City life insurers, and it struck as to some of the similarities between his role as ASD and how MLM organizations operate.  My friend could barely focus on all of the beautiful women out that evening, but instead complained the whole evening about the pressure he was under to &#8220;recruit, recruit, recruit.&#8221;  &#8220;Build my unit&#8221; and &#8220;recruit producer groups from other companies&#8221; was now my friends&#8217; primary role.  What happened to training financial advisors?  Learning how whole life and variable universal life insurance operate, and the fascinating and wonderfully rewarding career as a life insurance agent.  Apparently, in the last few years, that aspect of the industry has been replaced by corporate pressure down on the agency managers to grow their organizations.  If it were not for the 100+ years in business which most New York insurers can boast about, this strangely resembles the MLM business model Penn &#038; Teller revealed as, in the end, self-emploding and unworkable.  </p>
<p>Its always been part of the life insurance industry model that agency managers were expected to recruit new agents into the business, and train and nurture them for a few years to become Top of the Table producers.  Yes, selling to friends and family was always the way new agents began their careers, in all companies (which is proper and correct, by the way), and that&#8217;s not so different from how MLM companies pitch to their new recruits.  The difference, of course, is that the income made from selling products is eventually how agents become top producers in the insurance industry, whereas having an enormous &#8216;downstream&#8217; line (like a pyramid) is the ultimate goal of a top producer in the MLM industry.  </p>
<p>What seems to have changed now in the life insurance industry is that sales managers are now being told by corporate that their *exclusive* role is to recruit and grow the organization, with product sales and training being of secondary importance.  See this excellent <a href="http://www.mlmlaw.com/library/guides/Primer.htm"> link</a> to a primer on the legal definition of illegal pyramid schemes.  On the whole, the life insurance industry does not come close to being a pyramid scheme, although certainly aspects of how its products are sold does have similarities to multi-level marketing organizations which are borderline illegal.  The main point, I suppose, is that it wasn&#8217;t so many years ago that my buddy and I had a lot of fun &#8216;talking shop&#8217; while cruising New York for wine, women and song.  Now we go out and my buddy is just glad to have some respite from the enormous pressure he&#8217;s under to &#8220;grow his organization,&#8221; which as Penn Jillette says, is just bullshit.</p>
<p>Don&#8217;t misunderstand: it&#8217;s still my opinion that a career as a financial advisor, a Certified Financial Planner &#8482;, and a traditional life insurance agent, is one of the most rewarding careers available in the US.  But at the sales agency management level, it seems like the game has changed recently, and not for the better in my view.  When the agency management&#8217;s focus changes from having the most sophisticated and quality organization to having the largest organization, something is going askew with the industry.</p>
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